Troubleshooting
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19 articles
Transfers
Moving money to and from Qapital
Transfer breakdown
Transfers between your Save and Spend Accounts
Instant Transfers from External Parties (like Venmo, PayPal, Zelle, etc.)
Four-Day Settlement Window
Deposit/Withdraw Timeframes
How long does it take to withdraw money from an Invest Goal?
How do deposits into Qapital work?
Bank Connection Errors
What to do when your bank won't connect
My Bank is not Connecting
Self help steps before reaching out to us
Issues with the Qapital Visa® Debit
What to Do if There is a Problem With Your Card
What to do if my card is declined?
Fraud and Dispute Charges
Using my Card Internationally
Can I have Two Cards for my Account?
I Forgot my PIN
How to Lock/Unlock your Qapital Visa® Debit Card
My Qapital Visa® Debit Card is Missing or Damaged
Make a Change to Your Account
How to change funding account, address, phone number etc.
Name Change
Change Funding Account
Why Can't I Change My Funding Account (Pending Transfers)