Qapital

Troubleshooting

Transfer breakdown

Transfers between your Save and Spend Accounts

Instant Transfers from External Parties (like Venmo, PayPal, Zelle, etc.)

Four-Day Settlement Window

Deposit/Withdraw Timeframes

How long does it take to withdraw money from an Invest Goal?

Transfers

My Bank is not Connecting

Self help steps before reaching out to us

Bank Connection Errors

What to do if my card is declined?

Fraud and Dispute Charges

Using my Card Internationally

Can I have Two Cards for my Account?

I Forgot my PIN

How to Lock/Unlock your Qapital Visa® Debit Card

My Qapital Visa® Debit Card is Missing or Damaged

What to Do if There is a Problem With Your Card

Issues with the Qapital Visa® Debit 

Name Change

Change Funding Account

Why Can't I Change My Funding Account (Pending Transfers)

How to change funding account, address, phone number etc.

Make a Change to Your Account

Find answers and get help from Intercom Support and Community Experts

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