What should I do if I haven't received my Qapital Visa Card or it’s delayed?
If you are waiting to receive your Qapital Visa Card, whether it’s a newly-ordered or replacement card, it's important to understand the standard delivery timelines and the steps you can take if delays occur.
Standard Delivery Times
For newly-ordered or replacement Qapital Visa Cards, the standard delivery timeline typically falls between 7-10 business days. In many cases, users may receive their cards earlier than the standard timeframe. However, delays can occasionally occur.
Why Delivery Delays May Happen
Several factors can contribute to delays:
Issues with the mailing address on file.
Delays in the shipping process due to external events or logistical issues.
Steps to Take for Delayed Cards
If your Qapital Visa Card does not arrive within the expected timeframe, follow these steps:
Confirm Your Mailing Address: Verify the mailing address associated with your Qapital account to ensure accuracy. If updates are needed, adjust your address details and inform customer support so the card can be resent.
Contact Qapital Support: If your card has not arrived within 7-10 business days or by the end of the expected delivery window, contact Qapital support to report the delay. Email us at [email protected] or reach us via the support section in the app. A new card will be issued if necessary.
Request an Additional Replacement if Needed: If your replacement card does not arrive after being resent, notify Qapital again to have the issue escalated, and a new card will be arranged promptly.
When to Escalate Issues
If the problem persists after following the above steps, it’s essential to keep in touch with Qapital support. They will guide you through the process of escalating the case to ensure you receive your card as soon as possible.